Conversation

Keep the conversation flowing

Tibet Server Conversation Edition includes modules that build strong and efficient dialogues with your customers. As your website becomes a central part of your operation, customers raise their expectations for their online experience. The key to a successful customer relationship lies in providing a high level of customer service through easy-to-use and efficient experiences online. This means providing the tools that make it simple for your customers to maneuver your site while completing their desired transactions. An effective online dialogue increases customer satisfaction and promotes successful relationships.

Manage customer requests

All types of consumer errands received through the website are categorized based on customer profile, recipient and request. Follow the process of how each issue is received, answered and quality assured, and feel confident that each customer interaction provides a level of service your company can be proud of.

Greater reach with personalized e-mails

Tibet Server Conversation Edition makes it possible to reach each customer with an individualized message or offer. Increase your customer touch with personalized e-mails in the forms of newsletters, order confirmations and promotional campaigns.

Customer Portal

With a customer portal, your consumers can make their own changes in existing orders, view their purchasing histories, update their customer profiles, follow up on request and subscribe to your company newsletter.

Registry

Tibet Server registry functions as the data collection forum by enabling customers to subscribe to newsletters, order catalogs, access customer forms, submit their contact information and request notification e-mails.

Registry Management

Registry Management for newsletter subscriptions, catalog ordering, or generic data storage.

Events Management

Tibet Server Registry Service may be used to manage registration of participants to events, with automatic confirmation e-mails as required for maintaining and publishing online database of events for online bookings and registrations
Events may be managed in the Calendar Service, with events being published in a monthly calendar where users can navigate the calendar and view details of an upcoming event. Events may be grouped in categories and linked to an event presentation page where an event administrator has full flexibility in creating content.

Forms

Tibet Server Registry Service may be used to manage data collection in custom data forms.

Content validation

Forms are designed in the administration with correct type and number of fields, allowing for validation of data.

Forms design

Forms and registries may be grouped in categories. Forms are generated based on the defined fields and may be customized by web designers. Forms may be based on form templates for quick creation with multi-language field titles.

Data import and export

Collected data may be exported as MS Excel worksheets, as XML-data or to an external data analysis tool.

Action triggers

Actions may be associated with form registrations, such as confirmation e-mails to submitter or scheduled data collection to a 3rd party data processor.

Rules for submitting forms

Form entries may be anonymous or connected to a logged-in user.

E-mail Management

Publishing e-mail

Tibet Server contains an integrated e-mail service for sending group e-mail or transactional e-mail. E-mail messages are produced in the CMS and distributed to users, registrants, customers, site members or e-mail addresses from external databases.

E-mail templates

The Tibet Server E-mail service allows the sending of personalized e-mails at a scheduled point in time. The recipient registries can be user databases, internal or external customer databases, newsletter registries (with signup and withdrawal), and data within the registries can be used to personalize content, design and included dynamic modules.

Newsletters

Typical existing use includes multi-language newsletters, sending follow-up e-mails after catalogue orders, sending before-departure / after-return e-mails to passengers, and sending flight manifests or order summaries with generated attachments.

E-mail design

E-mail templates are easily adjusted to fit client design specifications and a robust end-user viewing experience is ensured using html style injection, allowing the same look-and-feel for a multitude of e-mail clients, both web-based and desktop applications.

E-mail history

Tibet Server includes a detailed e-mail history to add tracking to all outgoing e-mails from the system, be it newsletters, booking confirmations, or before departure e-mails. This allows administrators to view the full history for each user, including which e-mails have been marked as received or bounced.

E-mail reception tracking

It is possible to set an indicator in a recipient’s database object to show when the recipient has received an e-mail, and also if the recipient has chosen to opt out from receiving more e-mails in the future.

E-mail generating with PDF attachments in HTML or TXT format

Tibet Server includes iText, the leading open source PDF-generator. Rendered PDF-documents are merged with personalized XML content to create personalized PDF attachments to e-mails. The e-mail itself can be either HTML or in plain text.

Ability to define e-mail mailing lists by type of content, category, user group, and tag

Any number of recipient databases may be defined, or existing groupings of users or customers may be used. E-mail content is based on recipient profile and may be individually adapted based on language, profile, preferences or historic behaviour.

Issue Management

Multiple issue categories

The issue management system allows the setup of multiple issue categories, each with specified issue owners and issue types.

Delegation of issues

Delegation of issues may be tracked with deadlines and reminders.

Logging of communication

All communication regarding an issue case is tracked in the issue.

Delegation of subtasks

Issues may be delegated into sub-cases each with a case owner and a deadline.

Connecting issues to other content and data

Issues may be related to other content items in the web site, such as web shop product items, content pages, multimedia content or user-generated content.

Consumer Portals

Users may securely log in to access user profiles, newsletter subscriptions, web shop order history, ongoing reported issues such as complaints and claims, as well as personalized content and campaign offerings.