Commerce Edition

Tibet Server Commerce Edition enables connections with both internal and external data sources, facilitating the possibilities of ERP systems, reservation tools and payment solutions, to name just a few of the e-commerce modules. Your site serves as a hub for the company’s web presence and can even be used to securely share data with partners and suppliers.

Companies and organizations wishing to utilize e -commerce on their website can benefit from the impactful modules that can easily transform a website into a web shop. We realize that every business is unique; that is why Tibet Server Commerce Edition is tailored to meet the specific needs of your company.

Cohesive web solutions drive sales

A website that combines the advantages of attractive and accessible content with interactive customer relationship building increases procurement and loyalty among consumers. Research clearly shows that sites with community activities sell more to customers who participate in a social exchange with other visitors.

Tibet Server is the only web platform that provides all the tools you need to create a cohesive web solution. By enabling optimal conditions that leave visitors feeling secure and at ease on your site, you create opportunities for the customers to inspire each by sharing their own personal stories of your products and services.

Nothing else generates organic traffic to online stores like the comments and stories of the users themselves. Also, user-generated content often lands high up in search engines and spreads through social networks such as Youtube and Facebook. An enthusiastic visitor attracts new customers!

Multiple shops per site

It is possible to have several shops on each site that are completely separated from each other, or sharing product data.

Product Catalog Management

The Tibet Server Product Catalog allows for organizing products in multi-level categories, each product can belong to several categories. Products have a set of predefined attributes that can be extended easily from the administration interface.
Extensible product storage with ability to implement custom acceleration of product search and management.
Option of integrating third party Product Information Management (PIM) systems.

Product Search Engine

It is possible to search for products by any of the products’ attributes. The resulting list will be ordered alphabetically, by product priority, by search relevance or by custom sort rules.
Search results may be limited by security settings.

Linked products

Create compound product offerings with a bundled price for a combination of products.

Product attribute inheritance

Products may inherit attributes from parent products to allow efficient handling of similar products where only certain attributes such as size, color, price, etc. differ.

Product multimedia

Products can be associated with any type multimedia object such as images, flash and movies. Products may be related to more extensive content pages allowing for micro-sites and process-related product descriptions.

Custom product properties

It is possible to define customer properties for products that can be used for displaying custom information for a product.
Product properties may be defined in templates to facilitate product information management.

Search Engine Optimized Landing Pages

All products are accessible by customers through nice-URLs. The URLs are fully customizable by the administrator including category names and product names, eliminating the need for codes and id numbers in the address.
Page content is search engine friendly with semantic code, easily adaptable page titles and meta content.

Product tagging

Tag products with descriptive words for easy access to similar products and content, highlighting of popular products and efficient search engine optimization.

Related products

Allows the grouping of products based on similar attributes or types as well as tagged content.

A/B testing

Allows testing multiple product presentations and layouts to see which gives the best conversion rate.

Product rating and reviews

Give customers the possibility of writing reviews and posting product ratings that give other potential buyers an increased sense of comfort when selecting products.

Import & export of products

Import and export of product data from MS Excel and XML.

Pricing

Multiple price lists

Supports multiple price lists with separation based on security access, user grouping, regional markets or currencies.
Prices may be configured in the system or based on external PIM or ERP systems.
Product pricing may be completely dynamic with complex criteria defining pricing rules.

Campaign pricing and discounts

Discounts may be configured on a per-product basis and made available during a set time period. Discounts may be defined as a percentage or fixed reduction in price.

Multiple currencies

A product’s price in a specific currency can either be added manually or it can be automatically calculated from the default currency.
Daily updates of currency rates may be retrieved to ensure a correct pricing.

Managing stock availability

Manage number of available products in stock and synchronize with external ERP systems as a batch process or per transaction.

Orders and Customers

Order Management

Flexible order process with custom order states, delegation of actions, and integration with ERP systems.
Orders may be searched and categorized by their current status. Orders contain all the information about the purchase, the customer and any information provided by the Payment Service Provider or third party system.
Supports physical and virtual products and services as well as subscription purchases.
Purchase process may be separated into any number of steps, including postponed secondary payments.
Each change in a customer’s order will generate an e-mail to the customer.

Shipping options

Able to define different shipping options based on multiple parameters such as payment method, amount, weight and size of the products to be purchased.
Possible to set shipping pricing based on number of products or amount to allow free shipping.
Integration with external shipping providers to enable dynamic shipping pricing and shipping orders.

Purchase history

Shop customers have the ability to view their own previous orders.

Handling product returns

Product returns and complaints are handled in a flexible issue management system to ensure that customer cases are correctly received, delegated and completed.
Returns and complaints are connected to products in the product database to provide user friendliness and concise statistics.

Customer Management

Customers can purchase products depending on security access to products and categories.
Depending on shop settings customers may be required to login before purchase.
Customer database may be integrated with external CRM-systems to synchronize information immediately or as a batch process.
Customers may manage their profiles, including multiple delivery and invoicing addresses, previous orders, and payment preferences.

Customer login and profile handling

Customers that are allowed to login can edit their own customer profile.

Behavioral targeting

Integration with external behavioral targeting and merchandising systems to provide optimal personalized product offerings based on consumer profiles, behavior, community activity and purchase history.

Export of customers and orders

Tibet Server allows for several ways of exporting customers and orders, which include the following formats: Microsoft Excel, XML or as plain text. The XML export is easily customized to fit any need.

Connections and Integration

Integration with Payment Service Providers (PSP)

The Tibet Server Payment Service allows charging of fees for any type of online service, such as product purchases, downloading of content, accessing premium web content, or as a part of a third party plugin integration.
Payment is handled by a number of Payment Service Providers such as Payex and DIBS, and can be in the form of credit cards, direct payment, invoices, or mobile payments.

Integration with CRM systems and ERP/Business systems

The Tibet Server Connectivity layer allows for easy integration with CRM and ERP/Business systems. This includes synchronizing the product catalogue with an external Business system and retrieving shop customers from a CRM system.

Content syndication to affiliates and product aggregators

Product content and data may be distributed by xml or web services to external parties to increase product exposure online.

Social media functionality

Add a share-bar to product presentations to allow visitors and customers to spread the knowledge of products. Visitors may comment and rate products to allow users to interact and inspire each other.

Sales statistics

Dynamic statistics module for analysing sales per customer segment (age, gender, etc), purchase amount, time period or product category.

In-depth analysis and statistics

Integrated Google Analytics for tracking online behavior, sales conversion rate, purchase funnel visualization and sales statistics.
Integrated Qlikview Business Intelligence tool for analysis of purchase patterns, customer segmentation and product database.